Can't connect to NSA325 via SMB with new laptop

martimus

Hi,

I have a new laptop and can no longer connect to my Zyxel NSA 325 v2 via SMB. I have SMB V1 enabled on the new laptop, but any attempt to connect via Windows Explorer fails. I can access the NAS via the browser and its network address, but not via SMB.

I can still access the NAS via SMB using another laptop. I have compared the network settings between the two laptops and also the stored credentials in the key manager (%windir%\System32\rundll32.exe keymgr.dll,KRShowKeyMgr). All settings seem to be the same. Do you have any idea what else could be causing the connection problem via SMB with the new laptop?

Update: In the meanwhile I have deleted all the entries in the credentials manager of the 'existing' laptop and also rebooted it. Curiously I can still logon to the NAS w/o entering the credentials. I've also executed 'net Use * /delete' but it says  that there are no entires in the list. So I ask myself where the credentials are stored/cached and how to reset/delete it.

Hill

Here are some document from Microsoft, you can follow the steps in the article.
https://docs.microsoft.com/en-us/troubleshoot/windows-client/networking/cannot-access-shared-folder-file-explorer
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/mapped-network-drive-disconnected
 

martimus

Hi,

thanks for the links. I went through all the steps, but the problem persists. I've also compared all the settings between the two laptops. What confuses me the most is that the 'old' laptop can access the NAS w/o authentification although I've deleted all records in the credentials manager.