No clients showing on AP's despite multiple users connecting w/o issue



All Replies
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Normally, Nebula displays the correct amount after client connected to AP for 2-3 mins if the clients are still connecting on AP.
Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, save the changes for us to check. And provide the Org and Site name.
If possible to keep some clients connecting on AP at any time for us to track will be helpful, thank you!
Regards,
Bella
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I sent a DM to you. Thanks!0
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Looks like it corrected shortly after I sent you my DM. Did you do something to correct the issue?0
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We haven’t done any operations in the site. If the Nebula display information is not synchronized with devices, it might be the device doesn’t get the correct time with ntp server.
We accessed some APs to check date and clock is correct now, and all state is the site looks fine.
The information in the table is the required firewall rules for your reference.
Don’t hesitate to get back to me if you need any more information.
Thank you.
Regards,
Bella
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