nebula app to nr5101

Fremmed
Fremmed Posts: 4
just installed app on my iPhone.
try to add device both QR code and manual
doesn't work, what is wrong?

All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 349
    25 Answers First Comment Friend Collector Second Anniversary
     Master Member

    Dear customer,

     

    Welcome to Zyxel community!

    For NR5101, only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”.

    We’ve received your ticket and replied to ask some information, would you please provide the device information for us to check?

    Thank you

     

    Regards,

    Bella

     


  • Fremmed
    Fremmed Posts: 4
    Just passed copy of sticker to you
  • Zyxel_Bella
    Zyxel_Bella Posts: 349
    25 Answers First Comment Friend Collector Second Anniversary
     Master Member

    Hi @Fremmed

     

    Thanks for the information.

    According to your sticker, the model you’re holding is not Nebula supported version.

    Please refer to Nebula supported version sticker photo.

     

    Thank you

     

     

    Regards,

    Bella

     


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