nebula app to nr5101

Fremmed

just installed app on my iPhone.
try to add device both QR code and manual
doesn't work, what is wrong?

Zyxel_Bella

Dear customer,

 

Welcome to Zyxel community!

For NR5101, only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”.

We’ve received your ticket and replied to ask some information, would you please provide the device information for us to check?

Thank you

 

Regards,

Bella

 

Fremmed

Just passed copy of sticker to you

Zyxel_Bella

Hi @Fremmed

 

Thanks for the information.

According to your sticker, the model you’re holding is not Nebula supported version.

Please refer to Nebula supported version sticker photo.

 

Thank you

 

 

Regards,

Bella