Nebula Site having problems?

MartyWalter

I am trying to access customer data via nebula.zyxel.com as well as the IOS app.  I am unable to access any data, just get a spinning circle.  Anyone else having this problem?

SLMark1

We also saw the same and it appeared our Nebula account had been wiped/defaulted. It loaded asking us to create the first org. It returned to normal but ... yikes.

Zyxel_Melen

Hi @MartyWalter & @SLMark1,

Sorry for the inconvenience.
There was an outage incident cause system temporarily unavailable.
Please check this post:
Nebula Cloud Service Incident 2022-04-14 18:32~19:04 (UTC+0)

By the way, we will post the incident post on our forum if there has an outage incident.
In order to get the notification in the first time, please check this topic to setup the notification:
Nebula Status and Incidents Instruction

Zyxel_Melen

Hi @SLMark1,

May I know when did Nebula asking you to create the first org?
Was it during the incident 2022-04-14 18:32~19:04 (UTC+0) ?

elio

4/25/2022 cannot log in, nebula website appears sluggish

Zyxel_Melen

elio said:

4/25/2022 cannot log in, nebula website appears sluggish

Hi @elio,

Welcome to Zyxel community!
Sorry for the inconvenience.
The system has been temporarily unavailable due to an outage incident.
Please follow the topic below to follow the progress:
Nebula Cloud Service Incident 2022-04-26

elio

all is good now, sorry for the late response