Nebula Site having problems?

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MartyWalter
MartyWalter Posts: 32  Freshman Member
First Anniversary 10 Comments
I am trying to access customer data via nebula.zyxel.com as well as the IOS app.  I am unable to access any data, just get a spinning circle.  Anyone else having this problem?

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  • SLMark1
    SLMark1 Posts: 19  Freshman Member
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    We also saw the same and it appeared our Nebula account had been wiped/defaulted. It loaded asking us to create the first org. It returned to normal but ... yikes.
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,649  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @MartyWalter & @SLMark1,

    Sorry for the inconvenience.
    There was an outage incident cause system temporarily unavailable.
    Please check this post:
    Nebula Cloud Service Incident 2022-04-14 18:32~19:04 (UTC+0)

    By the way, we will post the incident post on our forum if there has an outage incident.
    In order to get the notification in the first time, please check this topic to setup the notification:
    Nebula Status and Incidents Instruction

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,649  Zyxel Employee
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    Hi @SLMark1,

    May I know when did Nebula asking you to create the first org?
    Was it during the incident 2022-04-14 18:32~19:04 (UTC+0) ?

    Zyxel Melen

  • elio
    elio Posts: 4
    First Anniversary First Comment Zyxel Certified Sales Associate Zyxel Certified Network Administrator - Switch
    edited April 2022
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    4/25/2022 cannot log in, nebula website appears sluggish
  • Zyxel_Melen
    Zyxel_Melen Posts: 1,649  Zyxel Employee
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    edited April 2022
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    elio said:
    4/25/2022 cannot log in, nebula website appears sluggish
    Hi @elio,

    Welcome to Zyxel community!
    Sorry for the inconvenience.
    The system has been temporarily unavailable due to an outage incident.
    Please follow the topic below to follow the progress:
    Nebula Cloud Service Incident 2022-04-26

    Zyxel Melen

  • elio
    elio Posts: 4
    First Anniversary First Comment Zyxel Certified Sales Associate Zyxel Certified Network Administrator - Switch
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    all is good now, sorry for the late response

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