Device is already registered by another user

baba
baba Posts: 44  Freshman Member
edited April 16 in Nebula
Hi all,

i've bought a USG Flex 200. The seller has written in the description that the package was only unpacked. Apparently, however, the USG was also connected to Nebula. Is there still a possibility to connect the USG to my Nebula account or do I have to send it back? The invoice, serial number and MAC address are available.

Thank you!

Best regards,
baba

All Replies

  • Zyxel_James
    Zyxel_James Posts: 57  Zyxel Employee
    Hello baba,
    Is it you are unable to register the device to myZyxel?
    Please provide the serial number and MAC address through private message, I will check on this for you, thank you.

    James

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