Device is already registered by another user

baba
baba Posts: 280  Master Member
First Anniversary 10 Comments Friend Collector
edited April 2022 in Nebula
Hi all,

i've bought a USG Flex 200. The seller has written in the description that the package was only unpacked. Apparently, however, the USG was also connected to Nebula. Is there still a possibility to connect the USG to my Nebula account or do I have to send it back? The invoice, serial number and MAC address are available.

Thank you!

Best regards,
baba

All Replies

  • Zyxel_James
    Zyxel_James Posts: 613  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hello baba,
    Is it you are unable to register the device to myZyxel?
    Please provide the serial number and MAC address through private message, I will check on this for you, thank you.

    James

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