NR5101 boot problem

Kiwi
Kiwi Posts: 4
First Anniversary
edited January 4 in Mobile Broadband
Hello,

I have a new NR5101 that worked well for one day, now i can't get it to start.
When i power it on, the power led lits up for about ten seconds and starts blinking, but keeps blinking forever, no extra lights that lit up.
I have tried the reset, with and without holding it down during powering up and many more things, no result.
Do i have to install the firmware again, and if so, how do i prepare a usb stick.

Thanks.

All Replies

  • Zyxel_Richard
    Zyxel_Richard Posts: 254  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    Hi Sir,

    1. May I know is your device managed by Nebula, or worked standalone?
    2. May I know is there any Nebula Icon on the device's box, or related QR code on the sticker? 
    3. If possible, could you please let us know what firmware you used before?

    Best Regards,
    Richard

  • Kiwi
    Kiwi Posts: 4
    First Anniversary
    Hello Richard,

    I never knew about Nebula until now.
    No, the device is standalone, no Nebula at all.
    I got the device last Saturday, made a quick setup to get it working, used it only for a day, haven't had the time to look at things like firmware.

    So after all the things i tried without any result, i think the only way for me is updating the firmware by usb.

    Best regards,

    Rudi
  • Zyxel_CPE
    Zyxel_CPE Posts: 30  Freshman Member
    5 Answers First Comment Third Anniversary
    Hi Kiwi, please contact Zyxel local support to RMA the problematic device, that replace a new device to you and they will send the problematic device back to HQ for analyze. Thank you.
  • SELBERG
    SELBERG Posts: 352  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    Kiwi said:
    Hello,

    I have a new NR5101 that worked well for one day, now i can't get it to start.
    When i power it on, the power led lits up for about ten seconds and starts blinking, but keeps blinking forever, no extra lights that lit up.
    I have tried the reset, with and without holding it down during powering up and many more things, no result.
    Do i have to install the firmware again, and if so, how do i prepare a usb stick.

    Thanks.
    Blinking color?
  • Kiwi
    Kiwi Posts: 4
    First Anniversary
    Blinking green, manual says: device is booting..... yes, but forever.
  • SELBERG
    SELBERG Posts: 352  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    Kiwi said:
    Blinking green, manual says: device is booting..... yes, but forever.
    Tried power off your device a couple of minutes, not just a ordinary reboot?
  • Kiwi
    Kiwi Posts: 4
    First Anniversary
    Not just minutes, i've tried several hours too.

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