NWA50AX iPhone saying the password was wrong

System

This discussion was created from comments split from: NWA50AX + Nebula WIFI password is rejected, iPad,Iphone.

Alex1

I am having the same problem, but only with one 50AX. My iPhone kept saying that the password was wrong. The only thing that fixed it was connecting with the other SSID and than reconnecting to the first one (which strangely always worked). But now the second SSID is having the same issue and I can’t connect my iPad at all. 

Zyxel_Jay

Hi @Alex1

Welcome Zyxel Community

May I know do you enable 802.11r? Because we have similar problem with the other customer and we are working on it.

You can disable 802.11r first and observe it work well.

If it can work well, we will do further investigation and try to fix it as soon as possible

 

If your default setting is disabled 802.11r,

Could you kindly help us to turn on your Zyxel Support Access from the below path in your nebula?

PATH: Help (Left sidebar corner)>>Zyxel Support request >> Zyxel Support Access>>enable invite Zyxel Support as administrator

 

Then please tell us your org&site name, AP mac address,your iphone mac address(or station name on Nebula),you can PM me if you don’t want to show personal information in public.

 

We'll check the problem as soon as possible.

 

Zyxel_Jay

Zyxel_Jay

Hi @Alex1
Good day

The official firmware version 6.25P10 is released on Nebula.

Please refer to below to get the release information.

https://community.zyxel.com/en/discussion/13615/notification-nwa50ax-nwa90ax-nwa55axe-smart-mesh-station-cant-get-ip-issue#latest

Please feel free to upgrade your APs firmware.

Let us know if you want to ask anything else.

Sincerely
Zyxel_Jay