XGS1930-28 dead after migration to nebula

FotoFieber
Posts: 3

in Nebula
Today I treied to move to Nebula with my XGS1930-28. First it looked promising, but after some reconfiguration, the switch seems bricked. I tried factory reset and config reset, but nothing is working: no ethernet link is establishing on any port.
Any idea, how I can fix this?
Any idea, how I can fix this?
0
All Replies
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Hi @FotoFieber,
Welcome to Zyxel community!
According to your description, the switch is working fine before re-configure via Nebula.
More likely, the problem is related to misconfiguration causing switch offline/malfunction.I tried factory reset and config resetYou will also need to change back the SW configuration to the last good one on Nebula, and press the restore button for 7 seconds to re-push the correct configuration to the switch. And then verify if the problem is resolved or not.
Hope it helps.Melen0 -
The switch does not establish any ethernet connection. (Ports all seem dead.) So it can not connect to Nebula and I am not able to push a configuration.
I did push the restore button for 7 seconds but this didn't help either. (And I did press the reset button for 7 seconds and this didn't help too.)
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Hi @FotoFieber,
This problem more likely is a hardware issue, could you help to confirm the sys LED, which is in the front panel, is blinking green or steady green?
If the sys LED is blinking for a long time, it looks like the switch can't boot up properly, please submit an RMA request here.
If the sys LED is steady green, could you help to connect a loop on the switch?
If the port link LEDs are off, please submit an RMA request here.
Melen0 -
@Zyxel_Melen
Thx for your reply. My device got replaced (for free on warranty) and I will try to use Nebula with it again.1
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