Nebula Wifi Channel Settings not holding......

jpblanch75
jpblanch75 Posts: 51
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 Ally Member
edited August 29 in WirelessLAN
I am getting sick and tired of randomly seeing my WIFI Channels CHANGE from Manual to DCS!  I manually select the channels I want to use!  Please fix this!
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  •  Zyxel_Judy
    Zyxel_Judy Posts: 56
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    Hi there,

     

    Could you tell me more detail about symptom likes which channels did you choose for radio 2.4GHz and 5GHz, which you configured at first, when you found that the WIFI channels ware changed, how it displayed, etc?

     

    Please enable Zyxel Support Access by going to Help >> Support request, we would like to help you check the site and logs to clarify this issue.

     

    Thank in advance!
  • jpblanch75
    jpblanch75 Posts: 51
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    There is no symptoms.   I'll manually set the channels and after some time I'll realize that I'm using different channels than I set.  When I go in the settings, The channels are now set to (DCS).
  •  Zyxel_Judy
    Zyxel_Judy Posts: 56
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    Hi there,

     

    To configure the channel by manual, please go to Access point >> Configure >> Radio settings

    Step 1: Scroll down to the end of page >> choose the AP >> Choose 2.4GHz/ 5GHz >> Click Edit



    Step 2: Choose the channel, click Update



    Step 3: Click Save



    In the case you did follow the guide, however you still meet this issue, please enable Zyxel Support Access by going to Help >> Support request, we would like to help you check that.

  • jpblanch75
    jpblanch75 Posts: 51
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    edited August 31
    Yes I do that.  It just happened AGAIN.  I just set them back to where I want them.

    Support access is enabled.
  •  Zyxel_Judy
    Zyxel_Judy Posts: 56
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    We accessed your site already. We will reply you once there is any update.

  • jpblanch75
    jpblanch75 Posts: 51
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    edited September 5
    I just restarted my Network and when the APs came back up they did it again!

    So it appears that they don't hold their settings during a system reset like a power loss.
  • whitej4
    whitej4 Posts: 9
    First Comment
    I have noticed a similar problem where NCC changes my 5GHz settings after a week or so - enables DCS as you are experiencing, and narrows the bandwidth from 160 to 80MHz.  I set it back and a few weeks later I will find it changed again.
  • jpblanch75
    jpblanch75 Posts: 51
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    Very annoying
  •  Zyxel_Judy
    Zyxel_Judy Posts: 56
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     Ally Member

    Hi Customers,

     

    Thank you for your patience!

    We have found the symptom that looks like you mentioned already. We’ll fix the issue as soon as possible.

    We'll inform you if there is any update there.

  • Nebula_CSO
    Nebula_CSO Posts: 265
    5 Answers First Comment Friend Collector Fifth Anniversary
     Master Member
    Hi there,

    We are still checking your issue, however, it seems like the Zyxel Support function was closed after 21 days by default. Please help us enable again and choose "CSO account will be expired in:” as “Never” if you allow it.


    By the way, if Nebula Wifi channel settings not holding again, please keep that setting and tell us, and then we could use the trouble shooting.

    Thank in advance!