Device Online status Medium Device disconnected for more than 15 minutes

SLMark1
SLMark1 Posts: 19  Freshman Member
10 Comments Second Anniversary
Receiving this alert from two different clients and locations. The sites and fully up and working like normal. This is coming in as a security alert? Is the device not talking to SecuReporter?

All Replies

  • SLMark1
    SLMark1 Posts: 19  Freshman Member
    10 Comments Second Anniversary
    Update, These had been coming in every hour but have now stopped. I have an open ticket with support.
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,370  Zyxel Employee
    Sixth Anniversary 1000 Comments 100 Answers Zyxel Certified Sales Associate
    Because myZyxel.com and SecuReporter are under maintenance between 2022-10-02 22:00 and 2022-10-03 02:07 (UTC+0), the communication of SecuReporter and myZyxel.com is unavailable. That's why you saw the log "Device disconnected for more than 15 minutes" on SecuReporter. Do not be worried about these messages because they are normal messages. The message should not appear after 2022-10-03 02:07 (UTC+0). If you still see the log on SecuReporter on Oct. 4th and Oct. 5th, please send me the org and site name in private message. We will remotely check this issue. Thanks!


    Best regards,
    Emily

    Don't miss this great chance to upgrade your Nebula org. For free! https://bit.ly/4g2pS9L

  • SLMark1
    SLMark1 Posts: 19  Freshman Member
    10 Comments Second Anniversary
    We are still receiving these, one just came in 10 minutes ago. I will send you the details.

Nebula Tips & Tricks