Device Online status Medium Device disconnected for more than 15 minutes

SLMark1

Receiving this alert from two different clients and locations. The sites and fully up and working like normal. This is coming in as a security alert? Is the device not talking to SecuReporter?

SLMark1

Update, These had been coming in every hour but have now stopped. I have an open ticket with support.

Zyxel_Emily

Hi @SLMark1,

Because myZyxel.com and SecuReporter are under maintenance between 2022-10-02 22:00 and 2022-10-03 02:07 (UTC+0), the communication of SecuReporter and myZyxel.com is unavailable. That's why you saw the log "Device disconnected for more than 15 minutes" on SecuReporter. Do not be worried about these messages because they are normal messages. The message should not appear after 2022-10-03 02:07 (UTC+0). If you still see the log on SecuReporter on Oct. 4th and Oct. 5th, please send me the org and site name in private message. We will remotely check this issue. Thanks!

Zyxel Service maintenance - 2022-10-02 22:00- 2022-10-03 02:07 (UTC+0)

SLMark1

We are still receiving these, one just came in 10 minutes ago. I will send you the details.