How do I configure the channel on a NWA50AX

MarkThornton
MarkThornton Posts: 2
First Comment
edited November 2023 in Nebula
I am using the Nebula app. The device is listed and says the NCC licence is OK, though under licence plan it says it is unlicensed. There is no option to configure the device on the device page.
The automatic channel selection is very poor - same channel as every other 5GHz device in the street.

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 545  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited October 2022 Answer ✓

    Hi @MarkThornton,

    If your Nebula organization is in Trial Period, although your device unlicensed, your NCC license status will show OK. However, if your org. isn’t in Trial Period, but it still showing OK at NCC license status, please provide your organization/site name and enable Zyxel Support at Help > Support request, we will help you to do a further check. 


    For radio channel configuration, it is only support at Nebula CC website, you may go to Access point > Configure > Radio settings to configure your DCS setting.

    There are 2 ways to configure your channel selection,

    • First, you can select your model you want to configure, then select “DCS Now”, after you selecting the button your device will scan and select a channel that has least interference.
    • Second, if you clearly know that which channel is under the busy traffic, you may also configure your channel deployment manually.

    Besides, if your organization in Trial/Plus/Pro Pack license, then you may use the Wireless Health feature to monitor and optimize your wireless connection. The article below describe the Wireless Health feature for you to refer.
    [NEBULA] How to monitor the wireless health status of AP and client and optimize? — Zyxel Community

     

    Kay


    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 545  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited October 2022 Answer ✓

    Hi @MarkThornton,

    If your Nebula organization is in Trial Period, although your device unlicensed, your NCC license status will show OK. However, if your org. isn’t in Trial Period, but it still showing OK at NCC license status, please provide your organization/site name and enable Zyxel Support at Help > Support request, we will help you to do a further check. 


    For radio channel configuration, it is only support at Nebula CC website, you may go to Access point > Configure > Radio settings to configure your DCS setting.

    There are 2 ways to configure your channel selection,

    • First, you can select your model you want to configure, then select “DCS Now”, after you selecting the button your device will scan and select a channel that has least interference.
    • Second, if you clearly know that which channel is under the busy traffic, you may also configure your channel deployment manually.

    Besides, if your organization in Trial/Plus/Pro Pack license, then you may use the Wireless Health feature to monitor and optimize your wireless connection. The article below describe the Wireless Health feature for you to refer.
    [NEBULA] How to monitor the wireless health status of AP and client and optimize? — Zyxel Community

     

    Kay


    Kay

  • Thank you. Needing to use the web site rather than the phone app was the clue I needed.

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