Multy U app

Carsten_Sørensen66
Carsten_Sørensen66 Posts: 12
First Comment Friend Collector First Anniversary
edited October 2022 in Multy WiFi System
I, again, having troubles with the ios app for Multy U. When i login i get to the start page to start from scratch, not to my network-page. 

Best Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,287  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
    https://bit.ly/2024_Survey_Community

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,287  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
    https://bit.ly/2024_Survey_Community

  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,287  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
    https://bit.ly/2024_Survey_Community

  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    I am using testflight so that i could use an earlier build. But i still cannot add other multys or control anything. 
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,287  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
    https://bit.ly/2024_Survey_Community

  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）