Multy U app

Carsten_Sørensen66
edited October 2022 in Multy WiFi System
I, again, having troubles with the ios app for Multy U. When i login i get to the start page to start from scratch, not to my network-page. 

Best Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • Carsten_Sørensen66
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • I am using testflight so that i could use an earlier build. But i still cannot add other multys or control anything. 
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • Carsten_Sørensen66
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

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