Multy U app

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Carsten_Sørensen66
Carsten_Sørensen66 Posts: 12
First Comment Friend Collector First Anniversary
edited October 2022 in Multy WiFi System
I, again, having troubles with the ios app for Multy U. When i login i get to the start page to start from scratch, not to my network-page. 

Best Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,361  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,361  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.
  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,361  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Answer ✓
    Hi @Carsten_Sørensen66

    Please check if your app version is using Testflight version or the Multy APP version.
    If you're using the Testflight version of Multy APP, if you have a registered account on myZyxelCloud, you can remove the app and install the Multy APP in the APP store.
    With a registered account, the configurations are saved in myZyxelCloud.
  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    I am using testflight so that i could use an earlier build. But i still cannot add other multys or control anything. 
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,361  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited October 2022 Answer ✓
    Hi @Carsten_Sørensen66

    Please use the latest version and add other multys again, it should work without any problem on the latest app version.
  • Carsten_Sørensen66
    Carsten_Sørensen66 Posts: 12
    First Comment Friend Collector First Anniversary
    Answer ✓
    I tried two times more and everything is now up and running. Have a good day

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