No internet connection with NWA50AX

Esco

I have a new NWA50AX which is connected to internet but when connecting a PC or mobile phone to it, the result is "no internet connection". What should I do to have the internet connection working?

Zyxel_Kay

Hi @Esco

 

From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.  

 

Kay 

Zyxel_Kay

Hi @Esco 

 

There a few reason that cause internet connection failed, like clients can’t get IP address, internet cable faulty, device setting and etc… 

 

For more clearly identify your problem, I would like to know more details with your NWA50AX setting, like firmware version, topology, event logs and settings. Hope you may share those information or help me to enable Zyxel support at Nebula CC >> Help center > Support request and provide us your org/site name, so we may check for you directly. 

Kay

Esco

Hi, I activated the Support Access. I hope you find the needed information to solve the problem.
Regards,
Esco

Zyxel_Kay

Hi @Esco

 

From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.  

 

Kay