No internet connection with NWA50AX
Accepted Solution
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Hi @Esco
From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.
Kay
Kay
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0
All Replies
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Hi @Esco
There a few reason that cause internet connection failed, like clients can’t get IP address, internet cable faulty, device setting and etc…
For more clearly identify your problem, I would like to know more details with your NWA50AX setting, like firmware version, topology, event logs and settings. Hope you may share those information or help me to enable Zyxel support at Nebula CC >> Help center > Support request and provide us your org/site name, so we may check for you directly.
Kay
Kay
Engage in the Community, become an MVP, and win exclusive prizes! https://bit.ly/Community_MVP
0 -
Hi, I activated the Support Access. I hope you find the needed information to solve the problem.
Regards,
Esco0 -
Hi @Esco
From your site, we found that the AP’s clients didn’t get IP address but AP got DHCP IP address at the same time. Please help to check the settings (Ex: DHCP pool size) or DHCP related logs on DHCP server in your network.
Kay
Kay
Engage in the Community, become an MVP, and win exclusive prizes! https://bit.ly/Community_MVP
0
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