Nebula app keep logging me out

After a while without use, the app keep logging me out, so that I have to log back in, it’s freaking irritating, use iPhone  iOS 16.1.2 version, anyone else having this issue ? 

All Replies

  • mMontana
    mMontana Posts: 1,207
    50 Answers 1000 Comments Friend Collector Third Anniversary
     Guru Member
    iOS tends to "kill" apps that aren't in foreground. Several instant messaging systems, while sending large "attachments", if not kept in foreground and with screen active tends to be killed also.

    If you don't like the way yout iDevice behave, consider to switch to another OS, because Apple is quite not incline to... "take care of other people complains" including customer, developers, regulators and even governments or police enforcers.
  • Zyxel_Nami
    Zyxel_Nami Posts: 89
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 5 Answers First Comment
     Zyxel Employee

    Could you please let us know how long you didn’t use Nebula APP and being logged out? 

    Best Regards 

    Nami

    Best Regards

    Nami

  • Zyxel_Melen
    Zyxel_Melen Posts: 863
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee
    Hi @Mr_IT_4_Life,

    It's been a while we do not receive your feedback.
    Does the problem still occur?
    If yes, please help to check if you set idea timeout in organization-wide > Settings > Security.
    This might cause you being logged out shortly.
    Melen
  • JoostGroot
    JoostGroot Posts: 2
    First Comment First Anniversary

    I use a Samsung S21 (android) and have the same issue with the Nebula app. Every few days/weeks I have to re-login. And it seems to be always when I don't have the patience to look up my password and 2fa code.

    My OS settings don't remove the permissions of the app. Already checked this. It's just logged out. It remembers my account, but I still have to log in.

    This is very annoying.

  • Zyxel_Melen
    Zyxel_Melen Posts: 863
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee

    Hi @JoostGroot,

    Welcome to the Zyxel community!

    Thanks for sharing your feedback with us.

    Did you set the idea timeout in organization-wide > Settings > Security?

    Melen

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