in app push not working

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Lucky
Lucky Posts: 4
Friend Collector First Comment

Hello, I have the feeling the Nebula in-app push notification are not working for me

(e.g. push notification when AP goes offline for more than 15min)

Note: I have not any licence pack yet

Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after some time of inactivity (few days ?)

Maybe the push notifications are not working after those few days of inactivy ?

thanks

«1

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Lucky,

    Welcome to the Zyxel community!

    May I confirm what's the model of your mobile phone?

    And please help to check whether the APP setting and push notification setting have enabled the notification or not.

    If yes, could you provide your organization name and enable the Zyxel Support Access? I will help to check the notification problem.
    Please go to Help Center > Support Request > Zyxel Support Access to enable and save.

    Zyxel Melen

  • Lucky
    Lucky Posts: 4
    Friend Collector First Comment
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    thanks a lot Melen,

    my phone is a Samsung A52B Android 13

    I give you the organization name in private message

    Thanks

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Lucky,

    Thanks for the information.

    I can replicate this problem in my org/site either Android system or IOS.

    We are investigating this problem now and will update you soon.

    Zyxel Melen

  • Lucky
    Lucky Posts: 4
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    Thanks a lot ! Do you think it related to multi factor authentication ? Or this is a global issue ?

    Have a nice day ?

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Lucky,

    It is probably not related to the multi-factor authentication because I do not enable it.

    Hope you have a nice day too.

    Zyxel Melen

  • Micro
    Micro Posts: 3
    First Comment
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    same problem

    • Organization PRO License
    • iPhone 14 PRO iOS 16.3.1

    I attach screenshots

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Micro,

    Welcome to the Zyxel Community and thanks for the information.

    We are handling this problem now. Could you PM me your organization name for me to record?

    Many thanks.

    Zyxel Melen

  • Micro
    Micro Posts: 3
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    the problem is on all 20 organizations in my account

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,648  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Lucky & @Micro

    The in-app push notification has been fixed.

    Please check your smartphone whether you receive the notification or not.

    Zyxel Melen

  • Micro
    Micro Posts: 3
    First Comment
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    now works, no changes made

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