in app push not working
Hello, I have the feeling the Nebula in-app push notification are not working for me
(e.g. push notification when AP goes offline for more than 15min)
Note: I have not any licence pack yet
Note: I have activated the multifactor authentication and I need to enter again the double factor code when I relaunch the mobile after some time of inactivity (few days ?)
Maybe the push notifications are not working after those few days of inactivy ?
Welcome to the Zyxel community!
May I confirm what's the model of your mobile phone?
And please help to check whether the APP setting and push notification setting have enabled the notification or not.
If yes, could you provide your organization name and enable the Zyxel Support Access? I will help to check the notification problem.
Please go to Help Center > Support Request > Zyxel Support Access to enable and save.Melen0
thanks a lot Melen,
my phone is a Samsung A52B Android 13
I give you the organization name in private message
Thanks for the information.
I can replicate this problem in my org/site either Android system or IOS.
We are investigating this problem now and will update you soon.Melen0
Thanks a lot ! Do you think it related to multi factor authentication ? Or this is a global issue ?
Have a nice day ?0
It is probably not related to the multi-factor authentication because I do not enable it.
Hope you have a nice day too.Melen0
- Organization PRO License
- iPhone 14 PRO iOS 16.3.1
I attach screenshots0
Welcome to the Zyxel Community and thanks for the information.
We are handling this problem now. Could you PM me your organization name for me to record?
the problem is on all 20 organizations in my account0
now works, no changes made0
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