Firmware update is not working

Zyxel_Judy

Hi @MikkoK_5101 ,

Thank you for your cooperation.

Please refer to this link to implement the RMA process.

JeanFrancois

https://community.zyxel.com/en/discussion/comment/51002#Comment_51002

Just to let you know: on MacOS, firmware update doesn't work with Safari, but is ok with Firefox. Viewing logs is the opposite: no log available with Firefox, and no problem with Safari. So it's worth trying really different browsers when something isn't working with Zyxel GUI. My 2 cents.

Aaron_ML

It seems like Mac OS version issue. I am able to upgrade the firmware and view logs using the NR5101 GUI on both Safari and Firefox.

JeanFrancois

https://community.zyxel.com/en/discussion/comment/51098#Comment_51098

Well, no. Tested today on an "old" Windows 7: I can see logs with Edge, however Firefox gets a message box "Warning - It is impossible to retrieve the information now. Please try again". 😀