NR7101 - New Installation - Sim Waiting Available

Minesman
Minesman Posts: 7
First Comment
edited January 4 in Mobile Broadband

Hi all,

I am a new user. I have recently installed the NR7101. I have upgraded the firmware but I having issues with the sim card. The system tells me the status of sim is SIM WAITING AVAILABLE. I have tested the sim card and it is working fine. I think it may be related to the DFOTA package but I am unsure. I would welcome any advice. Thanking you in advance.

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All Replies

  • Minesman
    Minesman Posts: 7
    First Comment

    Apologies I meant Waiting Sim Available not Sim Waiting Available

  • SELBERG
    SELBERG Posts: 304  Master Member
    Community MVP Third Anniversary 5 Answers Friend Collector
    edited February 2023 

    Maybe you have to type APN manually?

  • Minesman
    Minesman Posts: 7
    First Comment

    Thanks Selberg. I have manually inputted the APN details. I am still getting the same message of Waiting Sim available. I have swapped sim slots but this has not worked either.

    I have also tried to upgrade DFOTA as per this link

    https://support.zyxel.eu/hc/en-us/articles/360021563900-NR7101-Connectivity-issues-and-firmware-fix-for-unsupported-frequency-bands-5G-NSA-B8-N1-

    The system informed the file image of the zip file is not accepted. I have removed the sim card while trying to undertake this upgrade but the same issue still arises.

    If you can provide any assistance it would be gratefully accept.

  • SELBERG
    SELBERG Posts: 304  Master Member
    Community MVP Third Anniversary 5 Answers Friend Collector

    What firmware are you using?

    Module firmware?

  • Minesman
    Minesman Posts: 7
    First Comment

    The firmware I am using is 100ABUV7C0. I have tried the following Modem Upgrade SOP;

    • RG502QEAAAR01A04-R11A03 (I tried this one first)
    • RG502QEAAAR11A03-R11A06 (I tried this one second)
    • RG502QEAAAR11A06M4G-R11A07 (I tried this one last)

    I used the zip files for all three but the system would not accept any of them as the correct type of image file.

    I then removed the sim card and tried all three zip files again. This also did not work.

  • SELBERG
    SELBERG Posts: 304  Master Member
    Community MVP Third Anniversary 5 Answers Friend Collector

    What is your module firmware?

  • Minesman
    Minesman Posts: 7
    First Comment
    NR7101 Screenshot.png

    It is not clear what the version of the module firmware is being used. It does not appear on the screen (See screenshot)

  • SELBERG
    SELBERG Posts: 304  Master Member
    Community MVP Third Anniversary 5 Answers Friend Collector
    edited March 2023

    Try this an check if there is any changes.

    https://drive.google.com/file/d/1taBfRG1EQJwlHRTftjAJVr67qZPujPVz/view?usp=drivesdk

  • Minesman
    Minesman Posts: 7
    First Comment

    Hi there,

    I tried the file and I got the following error.

    image.png

  • Minesman
    Minesman Posts: 7
    First Comment

    Hi there,

    I am getting the same error with file.

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