Since my last topic regarding the network topology in bridge mode, I have connected only the main Multy M1 node to ethernet and the other 2 nodes are connected wireless to the main node. Also I have disconnected my IPTV receiver from the Multy (behind a IGMP snooping supporting switch) as it was generating too much multicast traffic on the Multy. This setup has been rather stable, however the nodes lose internet connection once in a while. The web GUI shows internet not available and the nodes show a red LED then. After disconnecting and connecting the ethernet cable on the main node, most of the times the issue is resolved. See below extract of the logging with InternetConnectFail messages on March 10 and February 24. How could I prevent this disconnects, as the rest of my network is functioning as normal (internet connection available).

Hello @thierry_masson I'm sorry to hear about the issues you're experiencing with the Multy M1 WiFi network. Regarding the issue of all Multy M1 devices suddenly blinking green, we have addressed this in a date code firmware. Please let us know if you would like to upgrade it now or wait until the end of July when the official firmware will be released. After the upgrade, we can observe if the devices function normally and if the unstable WiFi connection issue is resolved. Besides, it is recommended to confirm that the Multy Router is in Bridge mode before pairing and deploying the Multy Satellites. To address your questions about reconfiguring and pairing devices, here are some FAQs: Reconfiguring the M1: If you need to reconfigure all M1 devices, reset them to factory defaults by pressing the reset button for at least 5 seconds or until the LED blinks yellow. For a more detailed guide, please refer to page 25 of the User Guide. Pairing Two Devices: Please follow the instructions provided in the FAQ. If you encounter issues during the pairing process, please observe the LED status of these devices and refer to the LED table below: I hope this information is helpful. If you have any further questions, please don't hesitate to ask.

InternetConnectFail in bridge mode (Multy M1)

All Replies

Zyxel_Nami Posts: 656 Zyxel Employee

April 1 edited April 1

Hello @kzsolt4444
I hope you’re doing well.
We wanted to check in and see how things are going with the issue you mentioned above. Please let us know if there's anything specific you would like to support.

Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
https://bit.ly/2024_Survey_Community
Nami
0

InternetConnectFail in bridge mode (Multy M1)

All Replies

Categories

Consumer Product Help Center