I forgot my Zyxel username / password


I am trying to bring my old NAS326 back to life, but I can´t seem to remember my username. I have tried using the reset button to set a new password, but i cant´t log on with the username or email adress I am using to log on to the MyZyxel webpage.

Where can I find my username?

If there is no other way; can I reset the NAS and start over from scratch (loosing data is not a problem)? Or is it lost forever?



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  • okimarukas
    okimarukas Posts: 50
    First Answer First Comment First Anniversary
     Ally Member

    The myzyxel.com account is distinct from https://mycloud.zyxel.com/.
    Following a reset (initiated by pressing the reset button and waiting for the beep sound), the login password will be reset to the default values of 'admin' for the account and '1234' for the password. You may login to the NAS using the admin account.

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