device registered by another user

Mirko_Agnetti Posts: 1
edited July 2023 in Service & License

after I entered the s/n and the mac address it tells me that it is registered by another user.
How can I do?

Accepted Solution

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 259  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓

    Dear @Mirko_Agnetti,

    To re-register the device, and you have the device, please follow the steps below:

    Log in to the Web GUI
    Choose "Configuration" > "Licensing" > "Registration"
    Click the URL and follow the instructions to complete the registration

    Remember to click the URL by the steps above; the URL only worked when you follow the steps, but not working in any other ways.



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