Postman is not connecting

dy35
dy35 Posts: 1
edited January 4 in Mobile Broadband

When we try to send a Get request as refered in the configuration documentaiont for the cloud managed router, it returns :

"message": "404 Not Found: The requested URL was not found on the server. If you entered the URL manually please check your spelling and try again.", "status": 404}

we followed all the steps in the documentation nevertheless we could not access the device.

when we add the extension "/organizations" to the URL, it returns : { "detail": "Unauthorized"}.

What would be the problem

All Replies

  • Internetheavyuser
    Internetheavyuser Posts: 65  Ally Member
    10 Comments Friend Collector First Answer

    What kind of device do you use?

    Do you have trouble in connecting to Nebula cloud service?

    Can you screen shot the error message?

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,519  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @dy35,

    Could you share the URL you tried to use?

    Please reply in the private message that I sent, and help to enable Zyxel support for me to check the organization status.
    Please go to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.

    Zyxel Melen

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