[FLEX/ATP]Why am I unable to upgrade firmware by Cloud Helper?

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Zyxel_Cooldia
Zyxel_Cooldia Posts: 1,462  Zyxel Employee
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Question:

Why am I unable to upgrade firmware by Cloud Helper?

Answer:

If device firmware is date firmware, Cloud Helper will restrict the user downloading the FCS firmware from Cloud because it forces the user to confirm the release note and make sure the issue has been fixed in the FCS version to avoid the issue happening again after the firmware is upgraded. In this case, the user must upgrade the firmware manually.