Not able to add my new NR5101 in Nebula
Best Answers
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Hi @Chrisarma
Thanks for sharing the capture of the stickers through private msg. Upon reviewing the information, it appears that the mobile router you purchased from the Amazon shop is the non-Nebula version.
If you desire Nebula Cloud management capabilities, we recommend returning the current device to the reseller and repurchasing the Nebula-compatible version. The Nebula version of NR5101 is distinguished by the presence of the “Cloud Mgmt” wording in its product style:
Regarding the product title of the non-Nebula NR5101, there appears to be a typo on the shop. Please be informed that this product style does not support Nebula Cloud mode. We will notify the reseller to rectify the product name on Amazon. Thank you for bringing this matter to our attention.
Kay
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Hi @Chrisarma
Currently, the Nebula NR5101 is already out of stock. If you are looking for an Indoor Nebula Mobile Router, I recommend considering our Nebula FWA510, which supports AX3600.
Here is the Amazon link and the product information:
- Amazon:
- Product Information:
Feel free to explore this option, and if you have any further questions or need assistance, please don't hesitate to reach out.
Kay
See how you've made an impact in Zyxel Community this year!
0
All Replies
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Hi @Chrisarma
Our NR5101 mobile router is divided into two categories: Nebula-compatible and non-Nebula compatible.
To determine whether your NR5101 is Nebula-compatible, please consult this article for a step-by-step guide:
Additionally, please share captures of the sticker on the device and the sticker on the box with us via private message.
Thank you for your cooperation.
Kay
See how you've made an impact in Zyxel Community this year!
0 -
Hi @Chrisarma
Thanks for sharing the capture of the stickers through private msg. Upon reviewing the information, it appears that the mobile router you purchased from the Amazon shop is the non-Nebula version.
If you desire Nebula Cloud management capabilities, we recommend returning the current device to the reseller and repurchasing the Nebula-compatible version. The Nebula version of NR5101 is distinguished by the presence of the “Cloud Mgmt” wording in its product style:
Regarding the product title of the non-Nebula NR5101, there appears to be a typo on the shop. Please be informed that this product style does not support Nebula Cloud mode. We will notify the reseller to rectify the product name on Amazon. Thank you for bringing this matter to our attention.
Kay
See how you've made an impact in Zyxel Community this year!
0 -
Thanks i just returned the device back to amazon. Can you please help me to find the correct one (amazon link)? I don't want to make again a mistake. Thanks
0 -
Hi @Chrisarma
Currently, the Nebula NR5101 is already out of stock. If you are looking for an Indoor Nebula Mobile Router, I recommend considering our Nebula FWA510, which supports AX3600.
Here is the Amazon link and the product information:
- Amazon:
- Product Information:
Feel free to explore this option, and if you have any further questions or need assistance, please don't hesitate to reach out.
Kay
See how you've made an impact in Zyxel Community this year!
0
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