Channels change on their own....It's been over a year and I still see the same issue.

jpblanch75
jpblanch75 Posts: 97  Ally Member
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edited January 17 in Nebula

This is ridiculous, I even swapped out from nebula to standalone mode to resolve this but had other issues that made me return back to nebula and now I'm see this again.

I disable DCS and always set my channels manually but yet during a reboot randomly it will select its own channels and DCS is re-enabled.

See:

https://community.zyxel.com/en/discussion/14272/nebula-wifi-channel-settings-not-holding/p3#latest

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All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 808  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @jpblanch75 ,

    To assist us in conducting a detailed investigation of your site's settings, could you please enable Zyxel Support. Additionally, share the time when the channel was switched from manual to DCS. This information is crucial for us to perform an in-depth analysis of the issue.

    Judy

  • jpblanch75
    jpblanch75 Posts: 97  Ally Member
    First Anniversary 10 Comments Friend Collector
    edited December 2023

    I didn't change it from manual to DCS, it happens on its own with me knowing. Likely during a network reboot which happens once a week at 2am EST Saturday's unless I manually do it otherwise.

    I always set it manually. I don't want DCS.

    I added access for you.

  • Zyxel_Judy
    Zyxel_Judy Posts: 808  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @jpblanch75 ,

    Thank you for your privilege. We are currently reviewing your site and device settings.

    We understand that you did not manually change the settings from manual to DCS. We would like to inquire if you are aware of the specific time when the channel automatically switched from manual to DCS, or alternatively, when you first noticed this issue. Your response will aid us in our investigation.

    Thank you!

    Judy

  • jpblanch75
    jpblanch75 Posts: 97  Ally Member
    First Anniversary 10 Comments Friend Collector

    I do not.…

  • Zyxel_Judy
    Zyxel_Judy Posts: 808  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hello,

    Following a detailed review of your site, we identified that on December 16th at 02:13 AM (UTC-5), there was an automatic switch from manually set channels to DCS in your site. This change has been noted as an issue and is scheduled to be resolved promptly in the coming days.

    We appreciate your patience and understanding as we work towards a solution.

    Thank you for bringing this matter to our attention.

    Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 808  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @jpblanch75 ,

    We are currently in the final stages of testing a solution for this issue and anticipate integrating it into Nebula within the next few days. Rest assured, we will promptly notify you once the issue is fully resolved.
    We appreciate your patience and understanding during this time.

    Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 808  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @jpblanch75 ,

    The issue where the channel was previously set to a fixed manual setting and has been changed to automatically switch to DCS when the AP is in the U.S that experienced the reboot has been addressed.
    Could you please confirm if this adjustment has been successfully implemented in your site?
    Thank you!

    Judy

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