NR5101 modem module firmware update

Hi - the NR5101 is currently using modem module firmware RG502QEAAAR11A03M4G which is now some what out of date. The latest firmware for the RG502Q-EA is RG502QEAAAR13A02M4G (as used in the NR7101). Can you provide the latest modem module firmware for the NR5101 please?

Accepted Solution

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment
    Answer ✓

    UPDATE: Zyxel Support have provided me with the updated firmware image for the NR5101 (RG502QEAACR13A04M4G).

    Thanks Zyxel Support.

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  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment

    UPDATE: I've recently received the latest firmware from Quectel for the RG502Q-EA modem, which is now RG502QEAAAR13A03M4G. The main update being 5G CA.

    There is no way of updating the firmware with the *.zip file from Quectel on the NR5101 so I believe Zyxel will need to compile an image that can then be uploaded.

    Can Zyxel provide the required image file so the modem can be updated to the latest firmware please?

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment
    Answer ✓

    UPDATE: Zyxel Support have provided me with the updated firmware image for the NR5101 (RG502QEAACR13A04M4G).

    Thanks Zyxel Support.

  • Stosun
    Stosun Posts: 12  Freshman Member
    10 Comments

    Good day,can you provide the firmware?Should it be the same as the NR7101?Thanks

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment

    Hey!

    It's the same modem (RG502Q-EA) in both the NR5101 & NR7101 but I think the NR7101 uses DFOTA for module firmware upgrades, so this probably won't work.

    https://www.dropbox.com/scl/fo/hp7tflwodr3x9tuzgf740/h?rlkey=ryf5cpzrkz624qr1le78yrdzh&dl=0

  • Stosun
    Stosun Posts: 12  Freshman Member
    10 Comments

    Thanks, it probably won't work, but thanks.Can't you get new firmware for the NR7101 as well?

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment

    Should all be here: https://support.zyxel.eu/hc/en-us/articles/4403365084818-Zyxel-5G-Devices-NR-Series-Advanced-Downloads-Firmware-and-other-resources-

  • Stosun
    Stosun Posts: 12  Freshman Member
    10 Comments
    But there is only old firmware.
    

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment

    R13M4G is the latest firmware from Quectel, which I believe is available from the above website for the NR7101?

  • Stosun
    Stosun Posts: 12  Freshman Member
    10 Comments

    Yes, but you already have version R1304, on those pages it is version R1302.

  • nsmith
    nsmith Posts: 12
    Friend Collector First Comment

    Below is a link to a the latest firmware Quectel sent me last week, the NR5101 can't upload firmware in a zip file but the NR7101 might be able to:

    This is the latest module firmware, the reason the one I've got for the NR5101 is A04 will be because Zyxel probably had to tweak it to get it to work with the NR5101.

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