AP can't contact NCC

Zwp123

My AP NWA50AX which is only a few months old, purchased from Amazon has stopped being able to contact NCC, was working perfectly until I now I just get a blinking orange/green at 1s intervals.

I've tried:

Several new cables (both preterm & self term)

Putting the AP in dmz bypassing pfsense fw

Full reset with the reset button

Remove and reconnect to nebula app.

Any idea how i can get this going again? Otherwise how do I arrange an RMA?

Tia!

Zwp123

Zyxel_Kay

Hi @Zwp123

You may refer to the following article for additional troubleshooting steps:

https://community.zyxel.com/en/discussion/9899/nebula-what-to-do-if-the-ap-is-offline

If the AP remains offline after confirming the information in the article, please collect Diagnostics file from the AP’s Web GUI > MAINTENANCE page and send it to us through a private message for further analysis.

Thanks.

Zyxel_Kay

Hi @Zwp123

You may refer to the following article for additional troubleshooting steps:

https://community.zyxel.com/en/discussion/9899/nebula-what-to-do-if-the-ap-is-offline

If the AP remains offline after confirming the information in the article, please collect Diagnostics file from the AP’s Web GUI > MAINTENANCE page and send it to us through a private message for further analysis.

Thanks.