Why is USG FLEX H firmware unavailable on myZyxel.com?
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Zyxel_Emily
Posts: 1,461 
Zyxel Employee
Zyxel Employee
Question:
I'd like to download the latest USG FLEX H firmware but the link in the download library which goes to portal.myzyxel.com has no firmware in it.
Answer:
If the factory default firmware version is 6.29 patch 2, you have to follow the wizard to upgrade the device to 1.08 and then upgrade to 1.10 P1 or later firmware version.
What's the upgrade procedure for USG FLEX H Series
You can NOT upgrade it to 1.10 P1 or later firmware version directly. The device becomes unreachable if you upgrade USG FLEX H directly from factory default version to 1.10 P1 or later firmware version directly. That's why the official firmware is unavailable on myZyxel.com.
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