Why is USG FLEX H firmware unavailable on myZyxel.com?

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Zyxel_Emily
Zyxel_Emily Posts: 1,296  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited March 6 in Maintenance

Question:
I'd like to download the latest USG FLEX H firmware but the link in the download library which goes to portal.myzyxel.com has no firmware in it.

Answer:
If the factory default firmware version is 6.29 patch 2, you have to follow the wizard to upgrade the device to 1.08 and then upgrade to 1.10 P1.

What's the upgrade procedure for USG FLEX H Series

You can NOT upgrade it to 1.10 P1 directly. The device becomes unreachable if you upgrade USG FLEX H directly from factory default version to 1.10 P1 directly. That's why the official firmware is unavailable on myZyxel.com.

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