[ATP/FLEX] My secureporter device are not connected
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Zyxel_Jeff
Posts: 1,083 
Zyxel Employee
Zyxel Employee
Scenario :
Users may encounter a situation where they successfully setup the
firewall on the Nebula, however, the SecuReporter indicates the device is
disconnected.
This article will guide you on how to resolve this issue.
Answer :
The possible reason is that the Nebula Firewall doesn't send traffic to the SecuReporter, please navigate to Site-wide > Configure > Site settings > Reporting > to enable SecurePorter.
Once it is done you can observe the device is connected to SecuReporter successfully.
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