Unexpected error

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Jonny20897
Jonny20897 Posts: 6
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I've got recently a scr50axe router and I wanted to use the application management function. Unfortunately every time I try to activate the function I get an unexpected error.

Other question: is there some function to test the network speed? Maybe also from the app?

@Zyxel_CSO

Thanks

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  • Jonny20897
    Jonny20897 Posts: 6
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    Different problem: I've got some other Accesspoints (NWA 50ax, NWA210ax etc.) Since I added the scr50ax to the Network my smartphone (Xiaomi Mi Mix 2S) can not connect to the Network. If I remove the scr50ax from the SSID the smartphone connects just fine.

    Could anybody help me with this problem to?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,136  Zyxel Employee
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    Hi @Jonny20897

    Thanks for the feedback.
    Please help to turn on support request by below article

    Could you share with us the screenshot what is the error message?

    Speed tests via the APP and Nebula are not supported.
    You can conduct speed tests using a client with various speed test servers to refer performance.

  • Jonny20897
    Jonny20897 Posts: 6
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    Hi thanks for answering. Thats the message I get if I try to aktivate the application management function.

    I turned on the support function on nebula.

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,136  Zyxel Employee
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    Hi @Jonny20897

    Could you share with us with your Org and Site name in private message?

    I have sent you a message, please check the message box.

  • Jonny20897
    Jonny20897 Posts: 6
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    You got a message.

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,136  Zyxel Employee
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    Hi @Jonny20897

    We have received your information, we're now working on this case.

  • Jonny20897
    Jonny20897 Posts: 6
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    Is there any update in this case?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,136  Zyxel Employee
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    Hi @Jonny20897

    We will have a release in next week that fix the issue, I will update to you once we resolve the case.

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