[NEBULA] Can i move the registered devices to the other Organization?

Nebz

Actually I have tried and unable to add device to the other organization. The question is, how to remove the registered devices in order to add them to the other organization?

Nebula_Bayardo

Hi Nebz, welcome to Nebula forum!
There are two scenarios when moving your device to other Org.:

• If both organizations are under the same Nebula Account, you need to remove the device from Site 1 first (AP > Monitor > Access Point / Switch > Monitor > Switch / Gateway > Monitor > Security Gateway), to later Unregister the device from Organization 1 in Organization > Inventory. Finally, you will be able to register the device in the Organization/Site 2

• If Organization 2 belongs to another Nebula Account, please proceed to raise a support request providing the reasons of moving the device between accounts, and we will take care of the process.

Nebz

Hi Nebula_Bayardo,
It's a very clear answer. Thanks for your support!

FrankIversen

i removed a NSG100 to a new orgaization, but the license that followed the device (1 year) did not follow the device, it still remains in the first organisation. how to fix this?

Zyxel_CSO

@FrankIversen

In our current NCC design, the registered license of Nebula device will still remain in the first organization even though you move the device to another new org. Fortunately, we will enhance the feature that allows license points to be transferable among organizations.

Zyxel_CSO

@FrankIversen
For your case, please kindly raise the ticket and we will help to deal with the license issue.

Alcapone

I have a similar situation, i.e. i need to move a device from one organisation to another (though they are the same, the previous IT Manager left without leaving any details for the account).

Where do I raise a ticket?

Zyxel_Dean

Hello @Alcapone ,
In this case you can submit a ticket by the following methods,
1. Submit directly on Nebula Control Center in your Org, Help>Support request (requires professional pack)
2. Contact your local Zyxel office for support, they will guide you into verification of the device ownership, transfers and basic setups if needed.

Alcapone

Thanks Nebula_Dean, I have made contact with support.