Wifi Connection but randomly no internet

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  • maxna
    maxna Posts: 9
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    thank you - will try this

    i belive the issues happend earlier 18:28 UTC. - what is the reason 8 issue?

  • maxna
    maxna Posts: 9
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    The data shows that the 2.4G channel utilization is at 82%, which is quite crowded

    how is this possible - there seems to be no client connected to this AP

  • Zyxel_Nami
    Zyxel_Nami Posts: 550  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @maxna

    The reason 8 of "Disassociated because sending STA is leaving (or has left) BSS" means that the device has been disconnected from the network because it initiated the disconnection process itself.

    After setting the above suggestion, if the issue still persists, please collect the diagnostic information of the AP that the device is connecting to and share it with us via a private message. Below is the FAQ on how to collect it.

    Additionally, please provide us with the affected client information, including the MAC address, connection time, SSID, and a screen recording showing the disconnection (if possible).

    Share your now! https://bit.ly/4aO0BMF

    Nami

  • Zyxel_Nami
    Zyxel_Nami Posts: 550  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @maxna

    Let me clarify clearer. This shows the whole environment of the channel that this AP is using. For example, if the AP is operating on channel 1, other devices such as routers, modems, etc., may also be using this channel.

    Share your now! https://bit.ly/4aO0BMF

    Nami

  • maxna
    maxna Posts: 9
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    Let me clarify clearer. This shows the whole environment of the channel that this AP is using. For example, if the AP is operating on channel 1, other devices such as routers, modems, etc., may also be using this channel.

    can this be optimised by changing certain settings?

  • Zyxel_Nami
    Zyxel_Nami Posts: 550  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited May 16
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    Hi @maxna

    To optimize the channel utilization, DCS feature is the best one to try. It allows the APs to automatically find a less-used channel within its broadcast radius at specific times on selected days of the week. I checked your site and noticed that you've applied DCS along with the recommended settings. How is the connection now?

    Besides, here is a screenshot of your APs' status, showing which channels they are using and their utilization. Since the 2.4GHz band has only 11 channels, including non-overlapping channels (1, 6, and 11), it's important to avoid overcrowding. Also, keep in mind that the 2.4GHz band serves other purposes, such as microwave usage. Therefore, please consider redeploying the APs to avoid being too close together and to avoid placing them near microwaves. Additionally, encourage end devices to connect to the 5GHz SSID whenever possible.

    Share your now! https://bit.ly/4aO0BMF

    Nami

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