Welcome to Zyxel Account 3.0: New Features Await

Zyxel_Judy

Dear Zyxel Users,

We are delighted to announce the Zyxel Account 3.0 has been launched. While the process remains familiar, you'll notice some refreshing changes aimed at enhancing your experience.

What Stays the Same

Your sign-in process is as straightforward as ever. You'll continue to use your existing email address and password to access the Zyxel services.

What's New

To offer more flexibility and convenience, we've introduced additional sign-in options:

• Sign-in with Google
• Sign-in with Apple

Experience the Change Across Devices

This new sign-in page is now live across various platforms, including:

• Computers
• Smartphones
• Tablets

Whether you're accessing the Nebula Mobile app, Astra app or using a Zyxel service through a web browser, the new sign-in experience is ready for you.

Finding Zyxel Username and Password

Please note that with the introduction of Account 3.0, which uses a different domain, users may experience issues with their username and password not being automatically saved on their browsers during the first-time login. To address this, you can retrieve your previous Zyxel password stored in your browser’s password manage:

• For Chrome users: Managing passwords in Google Chrome.
• For Internet Explorer users: Saving or forgetting passwords in Microsoft Edge.
• Mozilla Firefox: Password Manager - Remember, delete and edit logins and passwords in Firefox | Firefox Help (mozilla.org)
• Safari: Find saved passwords and passkeys on your Mac

Please note that the previous domain for Zyxel accounts was myzyxel.com .

We hope you enjoy these new features of Zyxel Account 3.0.

saltet

Not able to use numbers in my password when trying to log in to my account.
The keyboard can not change to numbers on my iPad

Zyxel_Kay

Hi @saltet

We see that you've started a new post regarding your issue. Please refer to this forum thread for further troubleshooting:

https://community.zyxel.com/en/discussion/24198/new-nebula-app-not-able-to-log-in

StouAdmin

using firefox the new login fails and state that your a robot. Thx for that !!!
using chrome I'm able to login, as you see here.
anyone know what Firefox changed or is it the new login page/feature that is making firefox "think" i'm a robot ?
thx

Zyxel_Melen

Hi @StouAdmin,

I used Firefox to log in to my account without issue. Could you share a video for us to check? I will DM you for the request.

Lohkamp

I am also using Edge and Firefox w/o any issues.

Zyxel_Melen

Update:

StouAdmin's issue is due to the browser extension.

Here are some suggestions for anyone who encounters this issue.

1. The recommended browsers are Chrome, Edge, Firefox, and Safari.
2. The browser version should be the latest.
3. Check if you use any Malware & Browser Extensions.