How to remove device from portal.myzyxel.com?

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Greetings,
I gave my USG20W-VPN firewall to another person.
I would like to transfer the license to the latter so that the new owner can register and monitor this firewall.
I no longer have to be "the owner" so I don't have to have any kind of control and responsibility over this product.

How can I do?
Thank you very much.

Greetings

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 603  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Coolermaster98

    If you have passed the device to the new owner, you can ask them to re-register the device from their end. Here is an article that guides you through the process of re-registering your device through the web GUI:

    The license registered to the device will automatically transfer to the new owner's account.

    If you still require assistance in removing the device from your myZyxel account, please provide us with your email, device MAC Address, and S/N through a private message.

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 603  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options

    Hi @Coolermaster98

    If you have passed the device to the new owner, you can ask them to re-register the device from their end. Here is an article that guides you through the process of re-registering your device through the web GUI:

    The license registered to the device will automatically transfer to the new owner's account.

    If you still require assistance in removing the device from your myZyxel account, please provide us with your email, device MAC Address, and S/N through a private message.

    Kay

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