SecuRepoter doesent work

MrHeisenberg

Hello,

i have the UTM licence for my usg flex 200, also i have in nebula activate the securepoter under configuration, but in securepoter it get no data, i see also that i only see the serial number and the mac-adress, but no WAN andress.

i get the error code "Device is not connectet"

can anyone help?

Zyxel_Melen

Hi @MrHeisenberg,

Could you enable Zyxel support for us to check? Please reference the FAQ below to enable.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

And where did the error code "Device is not connectet" occur? Was it on Nebula? Or on SecuRepoter?

MrHeisenberg

hello,

the support access is open, i have this message in secureporter

Zyxel_Melen

Hi @MrHeisenberg,

Thanks for the privilege. We are checking on it and I will update you once I get further information.

Zyxel_Melen

Hi @MrHeisenberg,

We have fixed this issue. Since I cannot access your organization currently, could you help to verify if the issue has been fixed?

MrHeisenberg

https://community.zyxel.com/en/discussion/comment/67529#Comment_67529

hi, yes now the secureporter is working fine