EX3301-T0: WiFi connected but not working

AlexM

Our ZYXEL router shows connectivity is green on 192.168.1.1 and we’re able to connect our devices to the WiFi but there is no internet. We’ve tried resetting, rebooting, etc but it still doesn’t work. If anyone could provide some help, it would be greatly appreciated. Thanks, Alex

Liba

Does the router obtain the IP from your ISP? If so, maybe you can check the IP range. If not, you need to contact your ISP for assistance.

tonygibbs16

Hello @AlexM

Welcome to the forum.

Can you please say more about what colour the LEDs on your EX3301-T0 are?

- There is more than 1.

Looking at the user guide available at https://support.zyxel.eu/hc/en-us/articles/5858783065362-User-Guide-AX-DX-PX-3301-T0-Serie-V5-13-5-50 and the below extract shows the LEDs available.

Are you are able to login to the Web Configurator at all?

If yes, then what does the Connection Status screen look like, see below extract.

Kind regards,

Tony