EX3301-T0: WiFi connected but not working

AlexM
AlexM Posts: 1  Freshman Member
edited July 11 in Home Router

Our ZYXEL router shows connectivity is green on 192.168.1.1 and we’re able to connect our devices to the WiFi but there is no internet. We’ve tried resetting, rebooting, etc but it still doesn’t work. If anyone could provide some help, it would be greatly appreciated. Thanks, Alex

All Replies

  • Liba
    Liba Posts: 179  Master Member
    First Comment First Answer Second Anniversary

    Does the router obtain the IP from your ISP? If so, maybe you can check the IP range. If not, you need to contact your ISP for assistance.

  • tonygibbs16
    tonygibbs16 Posts: 941  Guru Member
    50 Answers 500 Comments Friend Collector Third Anniversary
    edited July 11

    Hello @AlexM

    Welcome to the forum.

    Can you please say more about what colour the LEDs on your EX3301-T0 are?

    - There is more than 1.

    Looking at the user guide available at https://support.zyxel.eu/hc/en-us/articles/5858783065362-User-Guide-AX-DX-PX-3301-T0-Serie-V5-13-5-50 and the below extract shows the LEDs available.

    image.png

    Are you are able to login to the Web Configurator at all?

    If yes, then what does the Connection Status screen look like, see below extract.

    image.png

    Kind regards,

    Tony

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