Unable to register my device
All Replies
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Hello @jj_1122
Welcome to the forum.
I don't know if the Zyxel registration was affected yesterday by the Microsoft/Crowdstrike issue or not.
- The issue happened globally yesterday.
You might want to try again to see if it works today or tomorrow.
Kind regards Tony
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Hi @jj_1122 ,
Have you successfully registered the FWA510 today?
If not, please provide the MAC address and serial number via private message by clicking on my account > Message. We'll check and inform you of any findings.
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Hello, Thanks for your replies.
I am not able to register the device on the following portal.
https: // portal.myzyxel.com /my/ devices /link
However, I could register the device on
https: // nebula.zyxel.com
I am not sure now whether that device really intended to be registered on the first portal.
Also, It has been 10 days since I received this device from Amazon and it has started making a hissing sound. I believe it is a fan which keeps running. This is fairly noticeable or audible during nighttime. A restart is all it needs. After the restart the device is dead silent but after running for a few hours, the sound is back. I am thinking of returning this and getting another one.
Kind regards.
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Hi @jj_1122 ,
We found that your FWA510 is in the Nebula's jagdish_org organization and is registered on the https://portal.myzyxel.com/ already.
You can follow the hissing sound issue at this post:
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