Unable to update firmware on WSM20

gsra99zyxel
gsra99zyxel Posts: 2  Freshman Member
in Multy WiFi System

I have logged into myzyxel cloud account and I can't update the firmware to V1.00(ABZF.6)C0. An error occurs and every time I try to update the firmware it fails.

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @gsra99zyxel ,

    We have confirmed there is an issue when upgrading the firmware from 1.00P4 to the latest firmware 1.00P6 via the remote session.

    Please click this RMA link to initiate the RMA process. Thank you!

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @gsra99zyxel ,

    We can help you check the issue and upgrade the firmware. I will PM you to book a remote session to implement it.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,788  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @gsra99zyxel ,

    We have confirmed there is an issue when upgrading the firmware from 1.00P4 to the latest firmware 1.00P6 via the remote session.

    Please click this RMA link to initiate the RMA process. Thank you!

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）