How do you contact the RMA team?

gsra99zyxel

My Zyxel Multy M1 WSM20 router is unable to upgrade its firmware online. When it tries to do so an error occurs and it remains on the original firmware - V1.00(ABZF.4)C0.bin.

Zyxel_Melen

Hi @gsra99zyxel,

Could you share the error message with us?

Also, please help to send us the feedback, on the Multy APP.
You can follow below steps to send the feedback on the Multy APP

Describe your issue