How do you contact the RMA team?

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gsra99zyxel
gsra99zyxel Posts: 2 image  Freshman Member
in Multy WiFi System

My Zyxel Multy M1 WSM20 router is unable to upgrade its firmware online. When it tries to do so an error occurs and it remains on the original firmware - V1.00(ABZF.4)C0.bin.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 5,124
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    image  Zyxel Employee
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    Hi @gsra99zyxel,

    Could you share the error message with us?

    Also, please help to send us the feedback, on the Multy APP.
    You can follow below steps to send the feedback on the Multy APP

    send feedback 1.jpg

    Describe your issue

    send feedback2.png send feedback3.png
    Zyxel Melen


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