Nebula not able to log in. Logout automatically

Michau_uu

Hi,

I try to log in to nebula cloud. After login nebula logouts me automatically and redirects to login website. I tried log in on mobile phone, pc etc. and everywhere result is the same.

If I try log in to „my zyxel” everything works fine, but if I try to nebula cloud I cannot.

Zyxel_Kay

Hi @Michau_uu

Since the launch of Zyxel Account 3.0, we support various login methods, such as Email, Google, or Apple login. Please ensure you are using the correct login method.

To better understand your issue, could you please provide a screen recording of the problem and share it with us via private message? If you're using a PC, you can use this tool: https://jam.dev/ .

Thank you!

Michau_uu

My account is connected with my google account.

I sent you private message.
Michal

Zyxel_Kay

Hi @Michau_uu

As discussed in our private message, there was an issue with your account. We have recovered the account from our backend system. Please log in to your Nebula CC account again and check if the issue is resolved.

We apologize for any inconvenience caused and thank you for your patience.