Nebula not able to log in. Logout automatically
Hi,
I try to log in to nebula cloud. After login nebula logouts me automatically and redirects to login website. I tried log in on mobile phone, pc etc. and everywhere result is the same.
If I try log in to „my zyxel” everything works fine, but if I try to nebula cloud I cannot.
Accepted Solution
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Hi @Michau_uu
As discussed in our private message, there was an issue with your account. We have recovered the account from our backend system. Please log in to your Nebula CC account again and check if the issue is resolved.
We apologize for any inconvenience caused and thank you for your patience.
Kay
0
All Replies
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Hi @Michau_uu
Since the launch of Zyxel Account 3.0, we support various login methods, such as Email, Google, or Apple login. Please ensure you are using the correct login method.
To better understand your issue, could you please provide a screen recording of the problem and share it with us via private message? If you're using a PC, you can use this tool:
.Thank you!
Kay
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My account is connected with my google account.
I sent you private message.
Michal0 -
Hi @Michau_uu
As discussed in our private message, there was an issue with your account. We have recovered the account from our backend system. Please log in to your Nebula CC account again and check if the issue is resolved.
We apologize for any inconvenience caused and thank you for your patience.
Kay
0
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