[NEBULA] how can connect GS1920-8HP to NCC

Ambato
Ambato Posts: 3
edited April 2021 in Nebula
Cloude LED flashing brown.

All Replies

  • Zyxel_Jason
    Zyxel_Jason Posts: 374  Master Member
    Hi @Ambato,

    If the CLOUD LED status is blinking Amber, that means the Switch doesn't connect to NCC.
    Please check if the Switch has already connected to the Internet.
    You may access the Switch via Telnet and ping 8.8.8.8.

    Hope it helps.
    Jason
  • Ambato
    Ambato Posts: 3
    God morning nebula jason
    Thank you for the anser. 
    The switch work properly, Internet acsess very good only nebula controllpanel show me switch is offline. 
    Greetings from switzerland
    Ambato
  • Zyxel_Jason
    Zyxel_Jason Posts: 374  Master Member
    Hi @Ambato,

    Thanks for your information.

    To identify the issue for more detail, I will PM you later.
    Please check your Forum Inbox.

    Jason
  • dyn_dan
    dyn_dan Posts: 1
    Hi @Ambato,

    Thanks for your information.

    To identify the issue for more detail, I will PM you later.
    Please check your Forum Inbox.

    I'm having the same issue with the same product.
    Switch connected to internet but Cloud led blinking amber, and nebula controlpanelshows me it is offline.

    Thank you
  • Zyxel_Melen
    Zyxel_Melen Posts: 276  Zyxel Employee
    Hi @dyn_dan,

    Welcome to Zyxel community!
    There might have DNS resolution issue or connecting port been blocked.
    You may check this topic to troubleshoot your issue first:
    How to simply troubleshooting on my Nebula Switch?
    Melen

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