noisy zyxel nebula fwa510

MadsC84DK

Why is zyxel nebula fwa510 noisy?

it makes sort of a fan noise, i have to turn it off at night for sleeping…

Zyxel_Judy

Hi @MadsC84DK

Could you please record the noise from the Nebula FWA510 and share it with us? We'll review it and provide feedback.

Bestbay

I have the same problem. I bought it a couple of days ago. I came home from my trip. and I was setting up. after about an hour that was on. it started making this noise and it's quite annoying.

Rumore modem.zip

mdabro

Same here. Bought my NWA510 in December 2024. Need to switch it off almost every other night when the fan goes off. It happens like day or two after each reboot. Could you consider a new firmware fixing this issue? Or maybe there is some workaround via the command line interface with some parameter settings? I tried to set WiFi schedule to switch WLANs off for a while at 3:00 a.m., didn't help.

K9Calle

Hi,

My Zyxel router sounds like a thunderstorm, and the standard warranty expired on 2025-03-29.

While you seem to offer a 2-year warranty, you have in another thread acknowledged that this specific issue is a pure hardware defect. As such, it should be considered present from the beginning, and therefore falls under the EU regulations on statutory warranty (3 years). It is this legal warranty I’m seeking assistance with.

Please see the attached link for a video and audio demonstration of the issue:

https://youtube.com/shorts/9nz70BOrsVU?si=aLb3qnm9KbfJr5dV

Looking forward to your support.

Best regards,

Calle

Zyxel_Judy

Hi users,

If your FWA510 is experiencing noise issues, we recommend submitting a warranty claim using the appropriate link below. Local support will handle your specific case.

U.S. warranty link

EMEA warranty link

K9Calle

https://community.zyxel.com/en/discussion/comment/78477#Comment_78477

This is what appears when I try to create a service request:

Warranty Expiration Date: 2025/03/29

Model Name: FWA510

As you have already acknowledged that this is a manufacturing defect, this falls under statutory warranty (consumer rights), not just the voluntary manufacturer's warranty.

Under Swedish consumer law, I am not required to provide a receipt if the defect is acknowledged and falls within the statutory period. The product was activated on 2023/03/29. The two-year commercial warranty expired on 2025/03/29, but the statutory right to claim for defects ("reklamationsrätt") lasts for 3 years, until 2026/03/29.

How should I proceed from here?

Zyxel_Melen

Hi @K9Calle

Thanks for coming back and letting us know the current status. Please give us more time to find a proper solution for you. I will update you once I get further information.

Zyxel_Melen

Hi @K9Calle

Sorry for the delayed reply.

Please submit the RMA request directly and provide the ticket number with me. The local RMA team will handle your request.