Nebula notifications not working

Dylan96

I noticed that since September 9th we no longer receive push notifications for the downtime of nebula devices... what's going on?

They aren't being logged by the dashboard either....

Zyxel_Melen

Hi @Dylan96,

I can reveive the online/offline notification from Nebula. Could you let me know which organization did you encounter this issue and enable Zyxel support access for me to check?

[Nebula] How to turn on Zyxel Support Access?

Zyxel_Jay

Aug 26, 2022

If you have a Nebula product problem and you want Zyxel support check your setting if it is correct, you can turn on "Invite Zyxel support as administrator" function. When you enable the function, Zyxel support can look at the setting and event log on your Nebula organization.

1.  click the "Help" button with question mark circle icon at the top bar.

2. Go to the bottom of the page.

Still need help? > Support Request

3.  enable "Invite Zyxel support as administrator" and write the expired days
(default 21 days)

4.  save the setting in the bottom right corner

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