Nebula does not recognize assigned licenses - what can I do?

weberausko

Nebula doesn't recognize licenses. Although the licenses (plus package) are shown as assigned and activated across the organization (e.g. 340 days + licenses still in the queue), we cannot use the corresponding activated options, e.g. VPN Orchestra. Here it is always displayed that we have to purchase the licenses.
I can't access the support because the usg20w-vpn serial numbers are supposedly not Zyxel devices, although I can find them under myzyxel. What can I do, as there are apparently fundamental administration problems at Zyxel?

Zyxel_Melen

Hi @weberausko,

The features you trying to use, like the VPN orchestrator, need Nebula Pro Pack. Could you enable "Zyxel Support Access" for me to check your device license status? I will help you check the device license and the organization level.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access