Nebula says all devices are "Online", but the ISP is down

C10B

The system was in "Cloud Saving Mode" when the ISP went down, so we can't see exactly when it happened, but even 15 minutes after turning this mode off, the Nebula Dashboard still reports all ZyXel devices as "Online", even though they're clearly not. What is the cause of this behavior, and how can we make the Dashboard reflect the actual condition of the hardware in the future?

Zyxel_Judy

Hi @C10B ,

We wanted to check if your Nebula Dashboard is functioning normally now. We believe the loading issues you experienced with certain pages may have been related to the Nebula Cloud Service Incident that occurred on October 25, 2024

For detailed information about this incident, please refer to this announcement:

Nebula Cloud Service Incident 2024-10-25 01:38 - 09:30 (UTC+0) — Zyxel Community

If you're still experiencing issues, please enable Zyxel support, and provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.