Zyxel M1 Multy Satellite turns to red and you have to reset - why?

webber1984

Hi, i have 1 primary multy and 1 satellite. It works fine with between 100-200 Mbit, but after x time it turns to red and i have to reset it. I didnt change anything in network and there wasnt any restarts or power outage. So simple it should be working but cant do this simple thing. Can u please help why is turning to red as well? Satellit is appr 7 meters from primary, there is building only from simple wood, backhaul was also perfect.

Zyxel_Judy

Hi @webber1984 ,

I understand you're experiencing connectivity issues between your Multy primary device and satellite unit. Based on our review of the situation, we'll need to replace these devices through our RMA (Return Merchandise Authorization) process.

To initiate the replacement:

• Visit our RMA portal: https://support.zyxel.eu/hc/en-us/articles/360002463234-How-do-I-claim-warranty-service-for-my-Zyxel-product-RMA-Process-
• Follow the instructions to submit your RMA request
  

We'll contact you and discuss about replacement devices

If you need any assistance with the RMA process, please don't hesitate to ask.

webber1984

1 modification after reset even its not working… grrrrrrr

webber1984

Ok now looks good, I had to do RESET, RESTART SYSTEM, UNPLUG routers. 1 hour work for me and i have to do it every week or month. The product is very unstable so please do something. Maybe i good firmware helps, if not, then only other products from other manufacturer.

Zyxel_Judy

Hi @webber1984 ,

I understand you're experiencing connectivity issues between your Multy primary device and satellite unit. Based on our review of the situation, we'll need to replace these devices through our RMA (Return Merchandise Authorization) process.

To initiate the replacement:

• Visit our RMA portal: https://support.zyxel.eu/hc/en-us/articles/360002463234-How-do-I-claim-warranty-service-for-my-Zyxel-product-RMA-Process-
• Follow the instructions to submit your RMA request
  

We'll contact you and discuss about replacement devices

If you need any assistance with the RMA process, please don't hesitate to ask.