Trying to setup NCC content filtering.

Mr_IT_4_Life
Mr_IT_4_Life Posts: 10  Freshman Member
First Comment Second Anniversary

Can anyone please tell me what this error message mean ? and how to solve it ?

Trying to set up Parental Control on my nsg100

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Mr_IT_4_Life

    The issue has been resolved. You can now set up the NSG100 Content Filtering feature on Nebula CC without any further issues.

    Thank you for your patience and understanding!

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Mr_IT_4_Life

    Could you please help to enable Zyxel Support access and share your Nebula organization and site name? This will allow us to investigate your site further.

    Kay

  • Mr_IT_4_Life
    Mr_IT_4_Life Posts: 10  Freshman Member
    First Comment Second Anniversary

    activated support access.

    org and site : Villaholmen

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Mr_IT_4_Life

    We have identified an issue with this feature, and our team is actively working on a fix. We will keep you updated with any progress.

    We apologize for any inconvenience caused and appreciate your patience.

    Kay

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Mr_IT_4_Life

    The issue has been resolved. You can now set up the NSG100 Content Filtering feature on Nebula CC without any further issues.

    Thank you for your patience and understanding!

    Kay

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