Sony

iconboy

I have two Zyxel NWA130BE access points set up in a household environment. They mostly work well, but I have an issue with my Sony Google TVs where the connection becomes stale. The TVs still show as being connected to the Wi-Fi network, but when I diagnose the connection, they are unable to query the DHCP server. To restore functionality, I have to toggle the Wi-Fi off and back on, after which streaming resumes. This issue affects all apps on the TV.

The connection typically becomes stale when the TV wakes from standby mode.

I noticed the following log entries when I toggle the Wi-Fi off and back on:

2024-11-19 13:12:08 landing_home DHCP client [WiFi Aid] 10:B1:DF:8A:08:89 succeeded to receive IP address 192.168.1.113, SSID: zyxel_home_media.
2024-11-19 13:12:08 landing_home Association Station: 10:B1:DF:8A:08:89 connected on Channel: 48, SSID: zyxel_home_media, 5GHz, Signal: -72dBm, Interface: wlan-2-2.


Please note the tv is picking ipv4 and ipv6 ip's from the dhcp server

Zyxel_Judy

Hi @iconboy ,

From the previous cases, it seems like the Sony TV is entering sleep mode after a period. Please disable any auto-sleep or power-save functions.

Moreover, the Sony TV's signal strength is not good at -72dBm. If relocating the Sony TV is not possible, please move the NWA130BE closer to the TV.

Please attempt this and inform us of the result.

iconboy

Thank you for your response.
The settings on the TV have not been changed, and I never experienced this issue before installing the NWA130BE access points.

My previous WiFi/router did not exhibit this behavior.

Regarding the weak signal, there are two access points, and I believe the TV is connecting to the one that is farther away.

iconboy

ok, upon doing further research, Netflix is the only streaming channel that works. I have also checked the date/time which is set to auto (network settings)

Zyxel_Judy

HI @iconboy ,

Regarding the weak signal, there are two access points, and I believe the TV is connecting to the one that is farther away.

You can assign a tag to the closest AP and configure the SSID for the Sony TV to ensure it connects to the nearest AP. Please follow the instructions in the article for this setup.

https://community.zyxel.com/en/discussion/20201/how-to-configure-unique-ssid-on-specific-access-points-on-nebula

If you experience this issue again, please inform us.