Why does the error message 'err: firmware incompatible' appear when updating the firmware?

Zyxel_Jeff
Zyxel_Jeff Posts: 1,316  Zyxel Employee
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Question :

Why does the error message 'err: firmware incompatible' appear when updating the firmware?

Answer :

The possible reason is that the user uploaded the wrong firmware bin file. Please ensure the firmware bin file to be updated is correct.

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