Error when installing Multy X

dukisha016

Hi!

I am having issue when installing Multy X mesh system.

What basically is the issue is that you cant go through with the installation.
The router obtains IP address from DHCP you can create the SSID and password but the device cant be registered and does not show in the app.

I have tried performing the installation with both Android(app version, 2.6.3 downloaded from Zyxel community) based devices and an IPhone(downloaded from AppStore). The outcome was the same.

The devices run V2.20(ABKJ.4)C0 updated using USB(that was the latest available to download).

I am kindly asking for this to be resolved ASAP.

Zyxel_Melen

Hi @dukisha016

Could you uninstall the app and download it from the Google Play Store to try again?

If you still encounter this issue, please help to send us the feedback, on the Multy APP.
You can follow the below steps to send feedback on the Multy APP

Zyxel_Melen

In addition, Multy installation will connect the Bluetooth for the process. Please do not connect the Bluetooth to other devices when installation.