How to troubleshoot connectivity drops on Access Point?

Zyxel_Jami

Here are steps to help resolve the issue:

Step 1: Check AP Status and Configuration

1. Visit the wireless settings on your AP.
2. Ensure SSID, security mode, and channel bandwidth match your desired configuration.
3. For IoT devices, adjust the radio settings:
   • Navigate to Configure > Radio settings.
   • Set the radio mode of 2.4GHz to b/g/n for better compatibility and click Save.

Reference: How to Resolve Intermittent Network Connectivity Issues in Devices

Step 2: Investigate Wireless Interference

• Other wireless devices like microwaves, cordless phones, and Bluetooth devices can cause interference.
• Temporarily turn off or relocate these devices to see if connectivity improves.

Step 3: Perform Firmware Updates

1. Confirm the current firmware version.
2. Visit the Zyxel support website and download the latest firmware for your APs.
3. Follow the instructions on the website to update the firmware.